How digitization improved business mechanism for a coffee wholesaler?
Anyone who runs a wholesale distribution business knows that order volumes are unusually high and, the need to fulfil them is as soon as possible. This means that your backend system for inventory control must be foolproof. Hence, by building your business those features that can give your customers the convenience they want, you ensure long-term success, and using technology to provide it, is the new norm.
The story of digitization of The Bean Cartel (TBC), a supplier of a diverse range of meticulously blended origin roasted coffee beans, is no different. With the ever-growing technology and businesses going digital Stacy Visser (owner) wanted to make the most of this and reach the maximum number of people residing in Australia.
The company specializes in contractual coffee roasting and wholesale coffee distribution to cafes and corporates throughout the country. They have access to an extensive range of imported raw coffee beans enabling them to create a diverse range of coffee flavours and blends to suit the most discerning palate.
Before they went digital transformation, most of their tasks like calling the customers or taking orders were done manually, and maintaining inventory was an arduous task. Stacy and his staff would do their coffee inventory using Xero, again, done manually.
Iotasol helped him build a platform that allows his staff to manage the customers, send them automated text messages to request them to place an order, manage the incoming orders, and then allow the drivers to deliver the orders. The system also allows them to manage inventory and day-to-day business operations like invoicing and record-keeping of all past delivery records bringing the control in the hands of Stacy by systematizing the whole process. It makes him and his staff manage all the tasks at hand by saving a lot of time.
The results? This digitization not only increased the customer satisfaction levels but also boosted the business in multi-folds.
To know more about the product, visit them on the website right now!
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