You Dream We Build

Service Now Engineer

Job Type: Full Time

Job Location: India

About Iotasol

Iotasol is a software development company providing its services across Australia, Canada, the USA, and India. Established in the year 2010, Iotasol has come a long way ever since. Over these 12 years, we have made a unique identity for ourselves with our quality, integrity, and commitment to values.

Iotasol is an organization with a very democratic culture. We strive to help every individual associated with us grow and develop professionally as well as personally. To understand our work and values better, kindly visit our company website.


Roles and responsibilities

  • Fundamental understanding of Service Now modules, integration hub, and components
  • Development and enhancement of Service Now applications/modules. (TSM / ITSM / CMDB / CSM / OMT/ FSM / ITOM / TSOM / GRC / HRSD)
  • Hands-on experience in API integration (OOTB, Custom) with third-party applications.
  • Develop workflows and scripts to personalize existing ServiceNow applications and automate and improve business processes.
  • Customizing ServiceNow using UI Pages, UI Macro & CMS using CSS, HTML, Jelly.
  • Implement changes, workflow automation, UI, integrations, and enhancements.
  • Perform workflow design, configuration, development, and data loads for ServiceNow platform.

Primary required skills :

  • Knowledge on ITIL, eTOM and TAM.
  • Understanding of TM Forum APIs.
  • Understanding of Telecom products or services.
  • System integration experience using web services and other web-based technologies such as XML, HTML, AJAX, CSS, HTTP, REST/SOAP, SSO-SAML.

Qualifications and Experience

  • BS/MS degree in Computer Science, Engineering, or equivalent with programming experience
  • Understanding of the entire Service assurance or fulfillment life cycle with 3-6 years of experience.
  • Experience in configuring Business Rules, Scripting, UI Actions, Scheduled Jobs, etc.
  • Experience of Agile way of working – User Story, Sprint model etc.
  • Experience of Agile way of working – User Story, Sprint model etc.
  • Having technical bent of mind with interest in system configurations and integrations.
  • Good functional understanding of any one of the tools with at least 4 years of experience – ServiceNow, Netcool, BMC Remedy, EMC Smarts
  • Experienced in the areas of BSS/OSS architecture, design and implementation for Telecom customers which can enable effective capturing of requirements
  • Should be able to engage with multiple stakeholders like Business, SI partners and System owners.

Iotasol Employee Benefits

Work From Facility
Cafeteria Area
Employees Health Insurance
Job Training
Soft Skill Training
Team Outings

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