Project Overview

iBAG app is a holistic mobile app platform using which dry cleaning customers across Australia can manage their regular dry cleaning service requirements on the go.

iBAG’s digital system eliminates the hustle of running around and waiting in queues for laundry services.

Moreover, iBAG app allows complete control over business operations to owners by organizing all the necessary information at one central place thus eliminating manual processes and dependence on paper copies.

Technology Stack

Angular JS
Dot Net MVC
Ionice
SQL Server
ElectronJs

Project Type

Dry cleaning

Projection Duration

More than 5 years

Task

iBAG wanted us to create a system which made their dry cleaning service management easy and efficient for them as well as for their customers. The idea was to develop a solution that could save time, bring transparency in operations and reduce the scope of human errors.

Approach

We devised a completely automated mobile app to manage all dry cleaning operations from the palm of the hand for customers as well as owners. This app allowed seamless communication through features like online orders, garment care specifications, updates on status, pickup and delivery information, online invoices, and monthly payment records.

Value

The biggest USP of this system is that it replaces the cumbersome manual process of dry cleaning business with a proper digital process. The overall improved services have led to increase in the customer base as well as better satisfaction for existing ones owing to end to end accountability assured with iBAG.

The Solution

Our main focus was to devise a system that could bring ease and effortlessness to all stakeholders. Here is a brief of our solution for that purpose.

Web admin portal

For the business owner, we created a web admin portal from which they managed all business operations from processing laundry requests, assigning pickup and deliveries as well as providing status updates.

Customer app

We built a hybrid customer app through which customers could make dry cleaning service requests, receive notifications on service and delivery status as well as receive invoices.

Drivers app

We built a driver app to allow owners to schedule pickup and delivery tasks to drivers for delivering iBAG to respective clients. We incorporated features like GPS tracking and notifications on arrival that kept everyone on the same page effortlessly.