ServicenowHRSD

Project Overview

A leading professional services firm partnered with Iotasol to digitize and enhance its HR operations using ServiceNow HR Service Delivery (HRSD). The firm’s HR team was constrained by manual processes and a high volume of queries, hampering employee experience and compliance. Iotasol delivered a centralized HR platform with intelligent automation and self-service capabilities, enabling faster onboarding, improved case management, and real-time analytics to support strategic HR decision-making and sustainable workforce engagement.

Growth Tracking

50%

Faster HR case resolution turnaround time.

60%

Improvement in onboarding speed

2X

Increase in employee satisfaction

Challenges

The HR department was overwhelmed with manual onboarding processes, compliance-heavy tasks, and repetitive employee queries. The lack of centralized tracking and reporting led to inconsistent experiences across departments. Responding to routine questions consumed excessive time, preventing HR teams from focusing on strategic growth or employee engagement initiatives.

Solution

iotasol built a centralized HR service center with automated onboarding, AI-enabled chat support, and a smart knowledge base. Compliance-driven workflows with secure access and real-time performance dashboards empowered the HR team to deliver consistent, trackable services while focusing more on strategic initiatives.

Outcome

Accelerated onboarding process and quicker employee productivity
Consistent and trackable HR operations
Higher employee satisfaction and support experience
Frees up HR bandwidth for strategic initiatives

Client Stories

A holistic mobile app platform for seamless and on the go management of dry-cleaning business operations

Cyber Clinic has been created to fill the void in Australian healthcare, providing access to professional psychological help from the comfort of home

A digital platform that allows medical practitioners to stay on top of their schedule while also increasing their treatment efficiency

A software solution that has helped funeral homes become more productive by replacing manual work with a digital system.

An online platform that provides early access to the off-market, pre-market and secret properties for Sale across different parts of Australia

A one-stop solution to manage the commissions, accounting, and back office services for real estate brokerages and agents

A sophisticated caregiving platform for cancer patient carers, streamlining tasks on the go and balancing caregiving responsibilities seamlessly

The Bean cartel is a platform that allows business operations management for a coffee wholesaler in Australia

A digital platform that provides premium tax accounting services to people and businesses across Australia

A revolutionary car budgeting platform, streamlines yearly car expenses for small businesses and individuals effortlessly

A cutting-edge digital platform that facilitates the growth of accountants' businesses, by providing expert mentoring, and cutting-edge tech solutions globally

iotasol has automated the operations of 'reclaim waste' by building a digital system that streamlines all the business processes

Computer Vision

An AI-powered quality control solution detecting packaging defects in real-time, reducing recalls, and enhancing operational efficiency for packaged food companies

Worker Safety

A real-time monitoring system ensuring factory floor safety, reducing risks, predicting hazards, and enhancing compliance with automated safety protocols

Supply Chain

An advanced supply chain management solution leveraging IoT and blockchain for real-time pharmaceutical tracking, ensuring product integrity and regulatory compliance

Forklift Tracking

A forklift monitoring system using IoT technology to track movements, prevent collisions, and ensure safety in warehouse operations

Livestock Management

A smart livestock management platform offering real-time herd health monitoring, improving productivity, operational efficiency, and profitability for commercial farm owners

Warehouse Management

A comprehensive warehouse monitoring system using IoT sensors for real-time inventory tracking, cold chain management, and regulatory compliance

Energy Monitoring

A robust energy management system optimizing telecom network performance, reducing downtime, predicting failures, and minimizing operational costs through real-time insights

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Hear it From Our Clients

Taxtalk is a digital platform that provides premium tax accounting services to people and businesses across Australia. Hear Dominic Barba , CEO, Taxtalk speak about how iotasol helped them switch from a traditional business model to a technologically advanced and sustainable model

Domenic Barba

Taxtalk

iBAG is an intelligent dry cleaning app that automates operations for service providers and simplifies customer experience. Aaron Pino, CEO of iBAG shares how iotasol, as their tech partner, crafted a versatile, futuristic app. He values iotasol's unwavering support and dedication

Aaron Pino

iBag

Listing Loop is a digital platform that allows early access to exclusive off-market properties across Australia. Hear it directly from the CEO of Listing Loop on what influenced his decision to entrust iotasol with all development work following some initial testing and how our work brought a significant impact on key business matrices

Rhett Dallwitz

Listing Loop

Carers Couch, connecting cancer caregivers with vital support, hails iotasol for their pivotal role. Martina Clark commends iotasol's trustworthiness and commitment, she says that iotasol goes beyond the role of a tech partner to ensure the vision behind a product is lived upto

Martina Clark

Carers Couch

Transforming Employee Experience with ServiceNow HRSD

Project Overview

Growth Tracking

50%

60%

2X

Challenges

Solution

Outcome