The dry-cleaning business has been around for many centuries now and is one of the fast-growing ones. But Aaron Pino, the owner, and CEO of BAG, a dry-cleaning company in Australia, wanted to do something more than mere provide dry cleaning services; he wished to bring convenience to his customers.
He persuaded the idea of an application that would enable the end-users to have their laundry picked up and delivered at their doorstep, facilitating them to manage their payments digitally and not worry about the change they need to carry!
iBAG is a smart dry-cleaning app built by Iotasol. It enables the customers to create their order with as much or as little detail as they would like while managing their profile on the go, see his order history and store multiple collection addresses. It is the first in class to offer an app-based pick-up and delivery service in Australia. Further to offering pick-up, iBAG integrated with various last-mile locker providers.
The app also has an alternative of door-to-door pick-up and drop facility, known as ‘Service Pick-up'. This amenity is for those customers who do not have a locker system in their buildings or live nearby.
On the brighter side, iBAG has recently started offering last-mile pick-up and delivery in 101 Collins St, in Melbourne, one of the most premium and prestigious buildings in Melbourne CBD. This has been made possible by doing an end-to-end integration with the locker providers.
There is also a driver app created for the drivers, which helps them to know where to pick up and drop customers’ laundry. They also are notified about which route has been assigned to them daily in the very app.
A POS (Point-of-sale) system was created using the latest technology to manage the in-store orders and sync them with the app-based order. The front desk has to scan the bar code on the bag and add the total number of clothes per customer. The application built helps the customers be notified at each step of their laundry process.
iBAG application is supported on both Android as well as iOS mobile phones. People who are not friendly with the cell phone apps can make use of the ‘Web booking’ facility, which is on the company’s website.
In these covid-19 times, what better service than your laundry being picked and dropped at your location safely and securely? iBAG ensures all the safety norms are followed, and that maximum precaution is taken into consideration while handling all your orders.
To know more about the product or to start using it, visit them at their website now!
Interested in reading the success story in Aaron’s own words, follow the link to read the blog.
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